Refund policy

Unless otherwise stated in the listing, we accept all returns within 30 days. There are conditions and requirements, however, that are designed to ensure all returns can be resold in new condition so that you may receive a full refund. Failure to get return authorization or follow these requirements may result in a deduction of a restocking fee from your total refund.

S&H is non-refundable unless there is one of the following reasons:

• The wrong item was shipped, and it cannot be replaced with the correct item
• There is damage due to insufficient packaging, and a replacement is not accepted

If we are at fault, for any reason, we may provide a return shipping label at our discretion.

Return Authorization is necessary for all returns. Please email service@choicecityusa.com for an RA Number, which must be placed on the exterior of the package.

The return address may be different than the original ship-from physical address that appeared on the package. This may be an entirely different city or state, so please wait for your RA Number, which will include instructions on where to send your Return for the quickest processing and refunding or reshipment of a replacement. Failure to follow the instructions may result in delays, or deductions from the refund for restocking fees.

Our primary warehouse address is:

Choice City USA LLC
1413 E. Olive Court
Suite D
Fort Collins, CO 80524

YOUR RETURN MAY BE SENT BACK TO THE MANUFACTURER’S WAREHOUSE in some cases, which are at the discretion of the manufacturing. Please do not ship back to our primary warehouse without Return Authorization.

Please send the tracking information for your return to service@choicecityusa.com. We will process refunds after inspection and restocking within 7 days of receipt.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at johndwilburn@gmail.com.